Call and Message Recording Notice

Calls

An in-app call is recorded only after both participants receive the current notice and actively acknowledge it. Recording does not begin until both acknowledgements are stored. A persistent recording indicator remains visible while recording. If either person does not agree, use in-platform messaging or contact support instead.

Messages and attachments

In-platform messages, timestamps, delivery events and permitted attachments are logged as booking communications. Attachments are limited by type and size and may be scanned or quarantined for malware and abuse. Users can report a message or user and can block non-essential contact; support can relay safety-critical active-job information where blocking would otherwise create a risk.

Why records are used

• Support and verification of job instructions.
• Safety, complaints, disputes, fraud and policy investigations.
• Establishing or defending legal and insurance claims.
• Compliance with a lawful court, regulator or law-enforcement request.

Retention and access

Call recordings are normally deleted after 30 days. Messages and approved attachments are normally retained for 24 months. A specific record may be held longer while a dispute or legal hold is active. Access is limited to authorised people with a need to know and is audited.

Conduct

Threats, harassment, discrimination, abusive content, scams and attempts to arrange off-platform payment are prohibited. Reports are reviewed by a person before a disciplinary outcome, except temporary measures needed to protect safety.