QUARTZ RECOVERY LIMITED · Company 16774863
Legal and privacy, without the small-print maze.
These are the current rules and notices for our UK vehicle-recovery marketplace. Each page shows its version, effective date and integrity hash.
Accessibility Statement
Our commitment to accessible websites, apps and recovery support.
Version 1 · Effective 14 July 2026
Call and Message Recording Notice
When calls are recorded, how messages are retained, and the choices available.
Version 1 · Effective 14 July 2026
Cookie Notice and Privacy Choices
The essential, functional and analytics storage used by Quartz Recovery.
Version 1 · Effective 14 July 2026
Customer Terms of Service
The contract for customers using Quartz Recovery to arrange vehicle recovery.
Version 1 · Effective 14 July 2026
Driver Code of Conduct
The professional, safety and customer-protection standards for Quartz drivers.
Version 1 · Effective 14 July 2026
Driver Platform Agreement
The agreement for independent recovery drivers using Quartz Recovery.
Version 1 · Effective 14 July 2026
Driver Platform, Safety and Acceptable Use Policy
Operational rules for location, communication, data, safety and platform integrity.
Version 1 · Effective 14 July 2026
Legal Centre and Company Information
Who Quartz Recovery is, how the platform works, and where to find the rules that apply.
Version 1 · Effective 14 July 2026
Privacy Notice
How Quartz Recovery collects, uses, shares, retains and protects personal data.
Version 1 · Effective 14 July 2026
Refund, Cancellation, Complaints and Disputes Policy
Cancellation deductions, refunds, driver failure, complaints and dispute handling.
Version 1 · Effective 14 July 2026
Wallet, Rewards, Referrals, Coupons and Tips Terms
Rules for optional Quartz credits, promotions and driver tips.
Version 1 · Effective 14 July 2026
Company and support
QUARTZ RECOVERY LIMITED
Company number 16774863
61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Urgent active-recovery support: 24/7
Other requests: Monday–Friday, 09:00–17:00 Europe/London
support@quartzrecovery.com · 0808 502 2241