Quartz support
A clear next step.
Whatever the question.
Find practical answers, manage a recovery or speak to the support team. Start with the part of your journey that needs attention.
Find your route
Help that follows
your recovery.
From preparing a request to resolving a concern after a journey, these are the places to start.
Help Centre
Find answers about recovery quotes, bookings, payments, driver updates and your Quartz account.
Contact Support
Get the right help for an active recovery, a booking question, payment issue or accessibility request.
Cancellations & Refunds
Understand recovery cancellation stages, reasonable-cost deductions, driver failure and how refunds are paid.
Complaints
How to raise a recovery concern, provide relevant evidence and request a review from Quartz.
Accessibility
Ask for communication or access support and report an accessibility barrier on the Quartz website or apps.
Manage your booking
Review your journey and ask about a change through the booking or support. Material changes need agreement.
Follow your driver
Check available arrival estimates, progress and updates for an active recovery. Estimates can change.
Put safety first
Find recovery safety guidance and how to report a concern. For an immediate threat to life or safety, contact emergency services.
Driving with Quartz?
Support for the other side of the journey.
Driver guidance covers your account, required documents, quotes and jobs. Start there if you provide recovery through the platform.