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Driver safety

Good recoveries start with good judgement.

Check the job, use suitable equipment and keep a clear record. The app supports your workflow; it never replaces professional judgement.

Get the driver appExplore the details

In an immediate emergency, contact emergency services first. Quartz recovery booking and support are not emergency services.

Suitable work. A deliberate decision.

Check the vehicle’s size, condition and location against your truck, equipment and lawful capacity before sending a quote.

Truck and equipment requirements
QUARTZ / DRIVER
The vehicle to recover
Supplied BMW vehicle reference
BMW 318I SE2002 • BLACKRD02 OBF
StartsNo
Wheels & steeringConfirm actual condition
AccessCheck loading constraints
QUARTZ / DRIVER
Your professional assessment
Lawful capacityCheck the actual load and truck limits
EquipmentSuitable for the condition and access
CompetenceOnly undertake work you can safely complete
An eligible request still needs your judgement.
An approved truck is not suitable for every recovery. Do not proceed when the work cannot be carried out safely or lawfully.Illustrative interface · fictional driver, customer and recovery. Not a live job, quote or account.

The location is more than a pin.

Understand access, collection authority, the vehicle’s position and the receiving location. Clarify restrictions before committing.

When the details have changed
Actual customer-app map capture of the fictional Richmond to Kingston route
Example route · not live tracking
QUARTZ / DRIVER
At the collection location
COLLECTIONRichmond, LondonConfirm access before loading
DESTINATIONKingston upon ThamesReceiving garage · example journey
AuthorityConfirm permission to collect
Loading areaAssess on arrival
RestrictionsClarify with customer
A route does not grant access or prove a safe loading area.
A route image does not establish access permission or a safe loading area. Confirm the circumstances at the actual location.Illustrative interface · fictional driver, customer and recovery. Not a live job, quote or account.

Check the condition. Record what you find.

Use the recovery’s evidence steps to document the vehicle before moving it. Record the relevant condition clearly and accurately.

Evidence and privacy
QUARTZ / DRIVER
Before the vehicle moves
Supplied BMW vehicle reference
BMW 318I SE2002 • BLACKRD02 OBF
BodyworkRecord actual condition
WheelsRecord actual condition
Existing marksRecord actual condition
Collection positionRecord actual condition
QUARTZ / DRIVER
A clear observation
CONDITION NOTE · EXAMPLE

Document the vehicle’s condition before loading. Confirm any differences from the request.

Recovery DEMO–1042
No fabricated damage photos or evidence.
Synthetic example media is not vehicle evidence. Avoid capturing unrelated personal information when taking real photos.Illustrative interface · fictional driver, customer and recovery. Not a live job, quote or account.

Safe loading. No shortcuts.

Use appropriate equipment and restraints. Confirm the vehicle and load are secure before moving to the delivery stage.

Get help with a changed recovery
QUARTZ / DRIVER
Collection → loading → delivery
Before the delivery legSafe, suitable loading comes first.
  1. CollectionExample step complete
  2. 2
    LoadingCurrent example stage
  3. 3
    TransportNext in the recovery
  4. 4
    HandoverNext in the recovery
QUARTZ / DRIVER
Professional checks
EquipmentUse appropriate loading and restraint equipment
LoadCheck security and lawful carrying limits
Next stageConfirm safety before moving on
This is not technical loading instruction.
The illustration is a workflow, not technical loading instruction. Follow your training, equipment guidance and legal duties.Illustrative interface · fictional driver, customer and recovery. Not a live job, quote or account.

Make room for a clear agreement.

Choose no passengers, one passenger or two in your quote. Carry passengers only where seating, insurance and safety allow.

Passenger arrangements
QUARTZ / DRIVER
Customer’s request
Maya BennettCustomer · fictional profile
Requested travel2 passengers
Count includesThe customer
Not a guarantee of transport.
QUARTZ / DRIVER
Your quote’s allowance
BMW 318I SE2002 • BLACKRD02 OBF
Your quote · example£145.00
Estimated arrival35–50 min
Example passenger allowance

Choose an allowance deliberately before submitting a real quote.

Driver notePlease confirm the keys are available.
Illustration only. No quote will be sent.
The requested count includes the customer. A lower allowance is shown as information, not a restriction on seeing or accepting a quote.Illustrative interface · fictional driver, customer and recovery. Not a live job, quote or account.

An agreed destination. A documented handover.

Check delivery details and complete the relevant handover steps. Keep the customer informed if the circumstances have changed.

Active recovery support
QUARTZ / DRIVER
Delivery record
BMW 318I SE2002 • BLACKRD02 OBF
COLLECTIONRichmond, LondonConfirm access before loading
DESTINATIONKingston upon ThamesReceiving garage · example journey
Before completing handover
DestinationConfirm agreed location
Receiving arrangementsCheck who can receive
EvidenceComplete relevant app steps
Delivery evidenceAn accurate record of the actual handover
Changed circumstances need communication, not assumptions.
Do not improvise an unsafe handover or abandon a loaded vehicle. Contact support if the agreed recovery cannot be completed safely.Illustrative interface · fictional driver, customer and recovery. Not a live job, quote or account.

Something changed? Make it known.

Report safety concerns and disruptions promptly with the recovery reference, what happened and relevant evidence. Ask for human help where needed.

Find the right support route
QUARTZ / DRIVER
Changed circumstances
Pause and assess safety.

Vehicle, access or destination differs from the agreed request.

Immediate danger: emergency services first.
QUARTZ / DRIVER
Give support the facts
ReferenceDEMO–1042
What changedDescribe accurately
Current situationInclude vehicle and people’s safety
Relevant evidenceOnly what is needed
Daniel · example message

The collection circumstances have changed. I need help reviewing the next safe step.

A platform support report does not replace emergency services. Use the immediate emergency route first when there is danger.Illustrative interface · fictional driver, customer and recovery. Not a live job, quote or account.
Your operation. Your next step.

Bring your expertise. Connect with Quartz.

Get the driver appAsk about joining

Independent recovery work. Approval, suitable opportunities and customer choice apply.
Store availability is shown on the driver-app page.