Source documents
This page brings together guidance from the published documents below. It is not a replacement contract or a separately issued policy version.
- Privacy Notice · Version 4 · Effective 25 October 2026
Submit a request
Contact the Quartz Privacy Team
You can make a data-rights request in the Quartz app or by email. We may verify your identity before completing it.
Email privacy@quartzrecovery.comWho controls your data
QUARTZ RECOVERY LIMITED is controller of the personal data used to run the Quartz Recovery marketplace, websites, apps, administration and support service. For questions or rights requests, email privacy@quartzrecovery.com. Our responsible director acts as Privacy Lead; we do not claim to have a statutory Data Protection Officer.
An independent driver is a separate controller for personal data they must use to provide the recovery service, meet legal duties, manage insurance or defend a claim. Drivers may use customer data only for the booked service and lawful follow-up.
Your rights
UK data-protection law may give you rights to be informed, access your data, correct it, request erasure or restriction, object, receive portable data, withdraw consent and challenge qualifying automated decisions. You may make a request in the app or email privacy@quartzrecovery.com. We may verify identity and normally respond within one month.
You may complain to the UK Information Commissioner’s Office at ico.org.uk. Please contact us first if you are comfortable doing so, so we can try to resolve the issue.
Account deletion
A deletion request immediately deactivates operational access and signs the account out. We first resolve active jobs, payouts, disputes, fraud reviews and legal holds. We then erase or irreversibly anonymise data within one month, except records we must retain for legal claims, contracts, tax, fraud prevention or safety. Social sign-in tokens, including Sign in with Apple authorisations where applicable, are revoked as part of deletion.
Retention
- Raw driver GPS: 90 days.
- Call recordings: 30 days.
- Chats, job photos, support records and superseded compliance files: 24 months.
- Security and access logs: 12 months.
- Financial records, contracts and acceptance evidence: six years.
- Disputes and legal holds: six years after closure, or longer only where legally required.
- Backups: up to 90 days before rotation.
- Data may be kept longer for an active legal hold, then returned to the normal schedule. We anonymise data where continued statistical use does not require identification.
Security and children
We use access controls, encryption in transit, restricted private document storage, audit logs and data-minimisation measures. No internet service is risk-free; report suspected misuse promptly. Quartz Recovery is for adults aged 18 and over and is not directed to children.