Accident recovery. A considered next move.
Share the condition and access details that help an independent driver assess the recovery your vehicle needs.
Arrange recovery only when it is safe and you have authority to move the vehicle. Quartz is not an emergency service or an insurer.
The condition changes the recovery.
Describe known wheel, steering or suspension damage. Explain whether the vehicle rolls and mention anything that may affect safe loading.
Explore your options
- Starts and drives
- No
- Rolls freely
- Needs assessment
- Steering
- Restricted
- Keys
- Available
Describe, don’t assume
Tell drivers what you can observe without entering an unsafe area.
Wheels and steering
Explain restrictions that could affect moving or loading the vehicle.
Known hazards
Disclose leaks, loose parts and other relevant condition information.
Suitable equipment
The driver must assess the request and whether they can undertake it.
Access and authority. Before collection.
Explain where the vehicle is, who can authorise collection and any restrictions or coordination needed at the location.
Explore your optionsMore than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
Passenger arrangements
Request one or two passengers, including yourself. Check each quote’s allowance.
The right information
Accurate details help independent drivers assess the equipment and journey.
Clear information. Considered quotes.
Compare quotes against the damaged vehicle’s requirements. Do not treat a low headline price as proof of suitable equipment.
Explore your optionsA complete price
Compare the total shown for your described recovery, not an advertised starting price.
Estimated, not guaranteed
Arrival estimates depend on traffic, distance and the recovery requirements.
An agreed destination. A prepared handover.
Confirm where the vehicle will go and whether the recipient can accept it. Discuss access and key arrangements with the driver.
Explore your options- Recipient
- Receiving garage
- Access
- Confirm before collection
- Keys
- Agree handover arrangements
- Confirm the intended recipient
- Agree keys and access arrangements
- Share the relevant vehicle condition
- Keep the recovery reference available
Agree the destination
Make sure the garage or recipient can accept the vehicle.
Prepare for collection
Keep keys and relevant access information ready to share with the driver.
Clear details.
A considered decision.
Vehicle condition, collection access and the receiving location all help a driver understand your request.
How Quartz worksYour options.
Without the guesswork.
Compare the available quotes. Check the whole price, arrival estimate and passenger allowance before you book.
Compare recovery optionsBefore you
get started.
Who carries out the recovery?
Quartz is a marketplace connecting customers with independent recovery drivers. The driver carries out the recovery; suitable options depend on the vehicle, route, access and availability.
Can passengers travel with the vehicle?
Request one or two passengers, including the customer. Check each quote’s stated allowance and confirm arrangements with the driver. Passenger travel depends on lawful seating, insurance and safe conditions; an unspecified allowance is not a promise of a seat.
Are prices and arrival times on this page live?
No. Interface demonstrations, prices, messages and journey states are illustrative. Request your own recovery in the customer app to see available quotes. Arrival estimates are not guarantees.
Where can I get help with an existing booking?
Open the customer app with the account used to book and find your recovery. Use its driver and support contact options, keeping the recovery reference available.
Your next move.
Start with Quartz.
Independent recovery drivers. Options depend on your request and availability.