How recovery works. Request. Book. Track.
A recovery journey you can understand, from the first location to the final handover.
Start with your journey.
Set the pickup and destination. Add the collection details that a map pin alone cannot explain.
Explore your options“My car won’t start. It rolls and steers, and I have the keys.”
- Vehicle
- BMW 318I SE
- Access
- Driveway
- Passengers requested
- 2
More than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
Passenger arrangements
Request one or two passengers, including yourself. Check each quote’s allowance.
The right information
Accurate details help independent drivers assess the equipment and journey.
Describe the vehicle.
Confirm the registration and condition. Drivers use those details to assess the recovery, equipment and route.
Explore your options
- Starts and drives
- No
- Rolls freely
- Yes
- Steering
- Turns freely
- Keys
- Available
- Vehicle condition
- Loading equipment
- Pickup and destination access
- The complete route
More than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
See what’s available. Choose what fits.
Compare the suitable quotes that arrive, with complete prices, estimated arrival times and passenger allowances.
Explore your optionsA complete price
Compare the total shown for your described recovery, not an advertised starting price.
Estimated, not guaranteed
Arrival estimates depend on traffic, distance and the recovery requirements.
Check the seats
Quotes can allow zero, one or two passengers. Older quotes may not specify an allowance.
Your choice
A passenger mismatch is information to consider, not a hidden restriction on seeing a quote.
Confirm your booking.
Review the selected quote and complete the payment steps in the customer app. Do not assume a request is already a confirmed booking.
Explore your options- Total
- £124
- Arrival estimate
- 25–35 min
- Passengers
- 2 allowed
- Review
- Payment
- 3Confirmation
- The chosen service was reviewed
- Normal payment steps completed in the demo
- Booking reference available
Keep in touch with your driver.
Share relevant collection and destination information. Messages stay connected to the recovery.
Explore your optionsAgree the destination
Make sure the garage or recipient can accept the vehicle.
Prepare for collection
Keep keys and relevant access information ready to share with the driver.
From pickup to delivery.
Follow driver progress and the recovery’s collection, loading, transport and handover stages.
Explore your options
- Driver arrives
- Vehicle loaded
- 3In transit
- 4Delivered
Know the next step
Follow collection, loading, transport and delivery in your recovery.
Keep context together
Your journey details and driver messages remain connected to the booking.
Find the details after the journey.
Return to the completed recovery for its details and reference. Use support if you need help with a recovery or payment question.
Explore your options- Reference
- QR-DEMO-2401
- Vehicle
- BMW 318I SE · RD02 OBF
- Route
- Richmond → Kingston
- State
- Completed example
Agree the destination
Make sure the garage or recipient can accept the vehicle.
Prepare for collection
Keep keys and relevant access information ready to share with the driver.
Clear details.
A considered decision.
Vehicle condition, collection access and the receiving location all help a driver understand your request.
How Quartz worksYour options.
Without the guesswork.
Compare the available quotes. Check the whole price, arrival estimate and passenger allowance before you book.
Compare recovery optionsBefore you
get started.
Who carries out the recovery?
Quartz is a marketplace connecting customers with independent recovery drivers. The driver carries out the recovery; suitable options depend on the vehicle, route, access and availability.
Can passengers travel with the vehicle?
Request one or two passengers, including the customer. Check each quote’s stated allowance and confirm arrangements with the driver. Passenger travel depends on lawful seating, insurance and safe conditions; an unspecified allowance is not a promise of a seat.
Are prices and arrival times on this page live?
No. Interface demonstrations, prices, messages and journey states are illustrative. Request your own recovery in the customer app to see available quotes. Arrival estimates are not guarantees.
Where can I get help with an existing booking?
Open the customer app with the account used to book and find your recovery. Use its driver and support contact options, keeping the recovery reference available.
Your next move.
Start with Quartz.
Independent recovery drivers. Options depend on your request and availability.