Manage your recovery. All the details together.
Find your recovery, keep in touch with the driver and get help with the details that need attention.
Find the booking you need.
Open the customer app using the account that made the booking. Your recovery reference helps identify the right journey.
Open my booking
- Driver
- Daniel Morgan
- Vehicle
- RD02 OBF
- State
- In transit example
More than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
Passenger arrangements
Request one or two passengers, including yourself. Check each quote’s allowance.
The right information
Accurate details help independent drivers assess the equipment and journey.
Check the details. Keep them accurate.
Review the vehicle, route and passenger request. Discuss anything that has changed before assuming it is included in the accepted recovery.
Open my booking- Starts and drives
- No
- Rolls freely
- Yes
- Steering
- Turns freely
- Keys
- Available
Pickup: driveway, keys with Maya.
- Example quote allowance
- 2
- Safe seating
- Confirm with driver
More than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
A useful message. In the right place.
Contact the assigned driver about collection access, keys or the receiving location. Keep the conversation linked to the recovery.
Open my bookingAgree the destination
Make sure the garage or recipient can accept the vehicle.
Prepare for collection
Keep keys and relevant access information ready to share with the driver.
Plans changed? Ask before assuming.
A change to the destination, vehicle or recovery requirements may affect the service. Use your booking’s contact and support routes.
Open my booking- Vehicle
- BMW 318I SE
- Passengers
- 2 requested
- Different destination
- Changed vehicle condition
- New access restriction
- Different passenger arrangements
Cancellation with the terms in view.
Use the cancellation options available in your booking and review the applicable customer terms. Do not assume every cancellation is free.
Open my bookingCheck the current stage
The recovery’s progress can affect what happens next.
Read the terms
Review the applicable terms before cancelling or requesting a refund.
A payment question? Start with the record.
Find the booking and explain the issue through support. A refund or other financial outcome requires the relevant review.
Open my booking- Collection
- Richmond, London
- Destination
- Kingston upon Thames
- Passengers
- 2 allowed in this example
- Payment
- Simulated, not charged
- Recovery reference
- QR-DEMO-2401
- Issue
- Explain the payment question
- Useful context
- What happened and when
- Review outcome
- Not assumed or automated
Keep the reference
Use the recovery reference to identify the payment question.
Protect your details
Never send card security codes or bank passwords in a message.
After delivery. Still easy to find.
Return to the completed recovery when you need its details. The support route remains available for questions about the journey.
Open my booking- Destination recorded
- Receiving arrangements
- Recovery reference retained
Use the original booking and its reference when contacting support.
Agree the destination
Make sure the garage or recipient can accept the vehicle.
Prepare for collection
Keep keys and relevant access information ready to share with the driver.
Clear details.
A considered decision.
Vehicle condition, collection access and the receiving location all help a driver understand your request.
How Quartz worksYour options.
Without the guesswork.
Compare the available quotes. Check the whole price, arrival estimate and passenger allowance before you book.
Compare recovery optionsBefore you
get started.
Who carries out the recovery?
Quartz is a marketplace connecting customers with independent recovery drivers. The driver carries out the recovery; suitable options depend on the vehicle, route, access and availability.
Can passengers travel with the vehicle?
Request one or two passengers, including the customer. Check each quote’s stated allowance and confirm arrangements with the driver. Passenger travel depends on lawful seating, insurance and safe conditions; an unspecified allowance is not a promise of a seat.
Are prices and arrival times on this page live?
No. Interface demonstrations, prices, messages and journey states are illustrative. Request your own recovery in the customer app to see available quotes. Arrival estimates are not guarantees.
Where can I get help with an existing booking?
Open the customer app with the account used to book and find your recovery. Use its driver and support contact options, keeping the recovery reference available.
Your next move.
Start with Quartz.
Independent recovery drivers. Options depend on your request and availability.