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Version 1 · Effective 14 July 2026

Cookie Policy

The essential, functional and analytics storage used by Quartz Recovery.

On this page

  • Your choice
  • Categories
  • Diagnostics
  • Device permissions

Your choice

We use essential storage automatically because the services cannot work securely without it. Functional and analytics storage remain off until you opt in. You can change your choice at any time in Cookie Preferences or Privacy Choices; withdrawal takes effect for future collection.

Categories

  • Essential: authentication, security, payment continuity, load balancing, fraud protection, accessibility settings and your consent record.
  • Functional: optional convenience preferences that are not required for the requested service.
  • Analytics: consented, minimised product measurements. PostHog and session replay are off until opt-in. Addresses, vehicle registrations, names, email addresses and phone numbers must not be sent in analytics events.

Diagnostics

We may use minimised Sentry error diagnostics where necessary to keep the service secure and reliable. Default personal-data collection and public-site replay are disabled. Diagnostic events should contain technical failure details, not booking content.

Device permissions

Mobile permissions such as camera, photos, microphone and location are controlled through your device settings. They are not cookies. The app explains why each permission is needed before requesting it.

Print or save this page using your browser. Earlier versions and acceptance evidence are retained by Quartz Recovery where required.

Get Recovered

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Company

  • About Quartz
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Legal

  • Customer Terms
  • Driver Platform Agreement
  • Privacy Notice
  • Cookie Policy
  • Safety Policy
  • Acceptable Use
  • Data Requests

Quartz Recovery

QUARTZ RECOVERY LIMITED · Company 16774863 · 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

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© 2026 Quartz Recovery. All rights reserved.

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Quartz AI · Text chat

Let’s get you moving

Ask a question or prepare your recovery details. Review quotes and pay securely in the booking app.

  • Planning a recovery
  • Understanding quotes
  • Booking guidance

Do not share card details, passwords or verification codes. Account and trip assistance requires separate approval through your signed-in Quartz account. If anyone is in immediate danger, call 999.

Before you start: privacy and data

This is text chat only and does not use your microphone. ElevenLabs and its model providers process your conversation and may retain written conversation information for up to one day under our configured retention policy. Processing may take place outside the UK, including in the US. Quartz requests provider cleanup after completed conversations and keeps necessary, minimised support summaries for 90 days, unless a lawful hold applies. You can use the secure booking app or other support options instead.

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Choose verified address suggestions here. These fields continue to the booking app. Chat suggestions are used only after your review; select both matching addresses below before continuing.

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