Driver Platform Agreement

Independent business relationship

You operate an independent recovery business and decide whether to go online, which opportunities to quote for and the amount of each quote. This agreement does not create employment, worker, agency (except the limited payment-collection appointment below), partnership or exclusivity. Legal status always depends on the real relationship and mandatory law.

You supply the recovery service to the customer and are responsible for performance, staff or substitutes lawfully authorised by Quartz, taxes, equipment, operating licences, vehicle condition and insurance.

Eligibility and compliance

You must maintain an approved driving licence and your own public liability insurance at driver level. Each truck must have approved own motor insurance and a valid MOT where legally required. Quartz does not provide driver insurance. Goods in Transit insurance is not a Quartz platform requirement unless separately required by law for your own operation.

Compliance files are manually reviewed. Expired documents restrict the relevant driver or truck until a replacement is approved. Objective expiry restrictions are not disciplinary findings.

Quotes, customer price and payment collection

Your accepted quote is your gross driver payout for the agreed job, subject only to lawful deductions described here. Quartz may include its remuneration within the single total shown to the customer. You appoint Quartz as your limited agent to collect the customer’s payment through Stripe and issue an agent invoice identifying you as service supplier.

You must keep your VAT status accurate. Quartz will not state that you are VAT registered until it is verified. Cash and off-platform payments are prohibited.

Payouts, holds and appeals

Quartz pays completed-job earnings to the connected payout account. Quartz may hold or recover earnings only where there is evidence of your breach, fraud, cancellation, overpayment or service failure, or where law or a payment provider requires it. We provide written reasons unless prohibited, use human review, and offer an appeal. Unrelated earnings are not withheld as a penalty.

Voluntary post-job tips pass 100% to you without Quartz commission, subject only to unavoidable payment reversal or tax treatment required by law.

Service and safety obligations

• Quote only when you have suitable equipment, lawful capacity, competence and insurance.
• Give honest ETAs, secure the vehicle correctly and comply with road, loading, health and safety law.
• Record clear pre- and post-service condition evidence when prompted and report incidents immediately.
• Do not guarantee passenger transport. Agree it separately only where seating, capacity, insurance and safety allow.
• Treat customers and the public respectfully and comply with the Driver Code and Platform Policy.

Location and platform evidence

The app may collect driver location while you are online or assigned to an active job. Tracking stops when you go offline, sign out, become restricted with no active-job exception, or withdraw permission. If location is unavailable, you cannot receive or perform jobs that require it.

Platform messages and acknowledged call recordings may be used for safety, support, fraud prevention and disputes under the Privacy Notice and Recording Notice.

Customer data and off-platform conduct

Customer data does not become your property. Use it only to perform the booked recovery, meet legal obligations or handle a related claim. Do not market to customers, retain details longer than necessary, request cash, induce cancellation, or move a Quartz-arranged job or repeat work off-platform in breach of this agreement.

Cancellations and complaints

Cancel only for genuine safety, legal, mechanical or emergency reasons and notify Quartz promptly. If your cancellation or failure causes loss, Quartz may refund the customer or arrange a replacement and may recover proven costs from you after notice and review. Customers are never charged a second platform amount for a replacement caused by driver failure.

Restriction and termination

We may immediately pause access where reasonably necessary for safety, expired compliance, suspected fraud or serious legal risk. Disciplinary removal is proportionate, based on evidence and normally follows notice and a chance to respond. Serious threats, violence, fraud or deliberate safety breaches may justify immediate restriction while human review takes place. Either party may end the agreement; accrued rights and required records survive.

Law and changes

English law governs this agreement and the courts of England and Wales have jurisdiction, subject to mandatory law. Material changes are notified and require fresh acceptance before continued operational use. Continued use alone does not replace an acceptance that the platform expressly requires.