UK recovery requests. Understand your options.
Request recovery across the UK. Suitable options depend on the vehicle, route, access and driver availability.
Start where your vehicle is.
Enter an accurate pickup point and intended destination. A UK-wide request does not guarantee a nearby driver or a quote.
Explore your optionsMore than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
Passenger arrangements
Request one or two passengers, including yourself. Check each quote’s allowance.
The right information
Accurate details help independent drivers assess the equipment and journey.
A useful pin. A clearer approach.
Check the collection location and describe access. A nearby road name may not identify the correct entrance or side of a site.
Explore your options
- Location
- Confirm the actual pin
- Entrance
- Access from the road
- Loading space
- Driveway; check approach
- Keys
- With Maya
Agree the destination
Make sure the garage or recipient can accept the vehicle.
Prepare for collection
Keep keys and relevant access information ready to share with the driver.
Consider the whole route.
The destination, receiving access and vehicle condition all matter. Drivers assess the journey they can actually undertake.
Explore your options- Correct entrance
- Loading approach
- Keys and vehicle access
- Recipient available
- Vehicle can be received
- Destination access confirmed
Collection access
Disclose restrictions before a driver commits to the work.
Receiving access
Check that the intended destination can accept the vehicle.
Suitable means more than nearby.
A driver and truck must be suitable for the vehicle and recovery. Accurate condition information matters as much as location.
Explore your options
- Movement
- Rolls and steers
- Keys
- Available
- Collection
- Driveway
The driver needs accurate vehicle and condition information, not just a location.
More than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
See the options for your request.
Available quotes show a price and arrival estimate. Traffic, distance and availability can change the options you see.
Explore your optionsA complete price
Compare the total shown for your described recovery, not an advertised starting price.
Estimated, not guaranteed
Arrival estimates depend on traffic, distance and the recovery requirements.
Check the seats
Quotes can allow zero, one or two passengers. Older quotes may not specify an allowance.
Your choice
A passenger mismatch is information to consider, not a hidden restriction on seeing a quote.
No suitable quotes? Know your next step.
Check your request details and contact support if you need help. Make other appropriate arrangements if there is no suitable recovery option.
Explore your optionsAvailability depends on the request, equipment and drivers.
Check the details
Correct locations and vehicle information help drivers assess the job.
Get help
Quartz support can help with the platform, but cannot guarantee attendance.
Clear details.
A considered decision.
Vehicle condition, collection access and the receiving location all help a driver understand your request.
How Quartz worksYour options.
Without the guesswork.
Compare the available quotes. Check the whole price, arrival estimate and passenger allowance before you book.
Compare recovery optionsBefore you
get started.
Who carries out the recovery?
Quartz is a marketplace connecting customers with independent recovery drivers. The driver carries out the recovery; suitable options depend on the vehicle, route, access and availability.
Can passengers travel with the vehicle?
Request one or two passengers, including the customer. Check each quote’s stated allowance and confirm arrangements with the driver. Passenger travel depends on lawful seating, insurance and safe conditions; an unspecified allowance is not a promise of a seat.
Are prices and arrival times on this page live?
No. Interface demonstrations, prices, messages and journey states are illustrative. Request your own recovery in the customer app to see available quotes. Arrival estimates are not guarantees.
Where can I get help with an existing booking?
Open the customer app with the account used to book and find your recovery. Use its driver and support contact options, keeping the recovery reference available.
Your next move.
Start with Quartz.
Independent recovery drivers. Options depend on your request and availability.