Acceptable Use Policy

Your responsibilities

• Provide accurate locations, vehicle details, condition, access constraints and hazards.
• Keep a safe distance and follow lawful safety instructions.
• Do not request unlawful loading, overloading or unsafe passenger travel.
• Use in-platform communication and do not arrange private repeat work from a Quartz booking.
• Do not upload unlawful, abusive, malicious or irrelevant content.

Customer protection

Never request cash, ask a customer to cancel to avoid the platform, advertise private services during a Quartz job, or use booking details for unrelated marketing. Do not contact a customer after the job except for an authorised service, claim or support reason.

Fraud and account integrity

Do not falsify photos, GPS, documents, completion, identity, damage or costs. Accounts are personal. Another person may not use your account or perform a job unless Quartz has verified and lawfully authorised that arrangement.

Communication and personal data

Keep job communication in the platform when practical. Use customer information only for the booked service and related lawful obligations. Do not export it for marketing, share it, sell it or retain it longer than needed. Report accidental disclosure immediately.

Acceptable use

Do not manipulate GPS, interfere with another driver, probe platform security, upload malware, spam, mislead customers, evade payment, create duplicate identities or use the platform for unlawful activity. Security research must be reported to support and must not access other people’s data.

Investigations

Quartz may preserve evidence, request information and temporarily restrict relevant activity during a safety, fraud or legal investigation. Payout holds and permanent removal follow the Driver Platform Agreement’s notice, evidence, human-review and appeal protections.