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Vehicle recovery

Your vehicle. Your recovery options.

When you can’t drive it there, arrange the recovery that fits. Compare available independent drivers and book online.

Every vehicle has its details.

Start with the right vehicle and explain what it can and can’t do. A registration alone does not describe a recovery.

Explore your options
Vehicle condition questionnaire
BMW 318I SE
Vehicle to recoverBMW 318I SE2002 • BLACKUKRD02 OBF
CUSTOMER-PROVIDED INFORMATIONWhat can the vehicle do?
Vehicle movementCustomer-provided details
Starts and drivesThe engine does not start.
No
Rolls freelyThe wheels can move.
Yes
Steers freelyThe steering wheel turns.
Yes
Collection note · Maya

“It’s in the driveway, with space in front. I have the keys.”

Describe what you know. The driver assesses suitable equipment.
A familiar vehicle record, with the details that matter.Illustrative Quartz interface · fictional customer and driver. Not a live quote or recovery.

More than a registration

Confirm the vehicle, then tell drivers whether it starts, rolls and steers.

Keys and access

Mention missing keys, restricted entrances and anything that could affect loading.

Passenger arrangements

Request one or two passengers, including yourself. Check each quote’s allowance.

The right information

Accurate details help independent drivers assess the equipment and journey.

Make the journey easy to understand.

Set an accurate collection point and destination. Add access details and let drivers know whether anyone needs to travel.

Explore your options
Map pin to prepared pickup
Captured customer-app route from Richmond to Kingston upon Thames
Captured demo route · not live tracking© Mapbox © OpenStreetMap · Improve this map
REQUEST BRIEFRichmond collection
PickupRichmond, London
Drop-offKingston upon Thames
Vehicle
BMW 318I SE
Starts and drives
No
Keys
Available
Passengers requested
2, including Maya
Check the actual collection pin before requesting recovery.
Your route and requirements stay in one request.Illustrative Quartz interface · fictional customer and driver. Not a live quote or recovery.

More than a registration

Confirm the vehicle, then tell drivers whether it starts, rolls and steers.

Keys and access

Mention missing keys, restricted entrances and anything that could affect loading.

Passenger arrangements

Request one or two passengers, including yourself. Check each quote’s allowance.

The right information

Accurate details help independent drivers assess the equipment and journey.

Find a quote that fits your recovery.

Available prices, arrival estimates and passenger allowances help you compare the whole service before deciding.

Explore your options
Quote fit checklist
DANIEL M. · ILLUSTRATIVE QUOTE£124 total
Daniel MorganIndependent recovery driver
Arrival estimate
25–35 min
Passenger allowance
2
Truck identity
Protected before payment
QR-DEMO-2401Example record
The vehicle can roll and steer
  • Vehicle details provided
  • Keys available
  • Driver assesses loading and equipment
The driver’s suitability is not established by a low price alone.
Choose with the details in view.Illustrative Quartz interface · fictional customer and driver. Not a live quote or recovery.

A complete price

Compare the total shown for your described recovery, not an advertised starting price.

Estimated, not guaranteed

Arrival estimates depend on traffic, distance and the recovery requirements.

Book it. Follow it through.

Confirm the selected quote in the customer app, then keep the recovery, driver communication and next steps together.

Explore your options
Confirmed booking launch panel
SIMULATED BOOKINGYour recovery has a next step.
VEHICLE
BMW 318I SE
Vehicle to recoverBMW 318I SE2002 • BLACKUKRD02 OBF
DRIVER
Daniel MorganIndependent recovery driver
Driver communication is available through your booking.
JOURNEY
PickupRichmond, London
Drop-offKingston upon Thames
  1. Booked
  2. 2Driver travelling
  3. 3Collection
  4. 4Delivery
Quartz is the marketplace; the independent driver carries out the recovery.Illustrative Quartz interface · fictional customer and driver. Not a live quote or recovery.

Agree the destination

Make sure the garage or recipient can accept the vehicle.

Prepare for collection

Keep keys and relevant access information ready to share with the driver.

A better prepared recovery

Clear details.
A considered decision.

Vehicle condition, collection access and the receiving location all help a driver understand your request.

How Quartz works
An independent marketplace

Your options.
Without the guesswork.

Compare the available quotes. Check the whole price, arrival estimate and passenger allowance before you book.

Compare recovery options
A few useful answers

Before you
get started.

Who carries out the recovery?

Quartz is a marketplace connecting customers with independent recovery drivers. The driver carries out the recovery; suitable options depend on the vehicle, route, access and availability.

Can passengers travel with the vehicle?

Request one or two passengers, including the customer. Check each quote’s stated allowance and confirm arrangements with the driver. Passenger travel depends on lawful seating, insurance and safe conditions; an unspecified allowance is not a promise of a seat.

Are prices and arrival times on this page live?

No. Interface demonstrations, prices, messages and journey states are illustrative. Request your own recovery in the customer app to see available quotes. Arrival estimates are not guarantees.

Where can I get help with an existing booking?

Open the customer app with the account used to book and find your recovery. Use its driver and support contact options, keeping the recovery reference available.

Your next move.
Start with Quartz.

Independent recovery drivers. Options depend on your request and availability.