Vehicle recovery. A clearer next move.
From a breakdown to a planned vehicle move. Request, compare, book and follow your recovery with Quartz.
The recovery you need. One place to start.
Tell us about the vehicle and its journey. Independent drivers assess your request and quote for the recovery they can carry out.
Explore your optionsMore than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
Passenger arrangements
Request one or two passengers, including yourself. Check each quote’s allowance.
The right information
Accurate details help independent drivers assess the equipment and journey.
Give every detail a clear place.
The location is only the start. Vehicle condition, access and passenger requirements help a driver understand what is needed.
Explore your options
- Starts and drives
- No
- Rolls freely
- Yes
- Steering
- Turns freely
- Keys
- Available
- Access
- Driveway
- Keys
- With Maya
More than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
Compare the options. Make your choice.
Review complete prices, arrival estimates and passenger allowances together. Choose from the suitable quotes available for your request.
Explore your optionsA complete price
Compare the total shown for your described recovery, not an advertised starting price.
Estimated, not guaranteed
Arrival estimates depend on traffic, distance and the recovery requirements.
Check the seats
Quotes can allow zero, one or two passengers. Older quotes may not specify an allowance.
Your choice
A passenger mismatch is information to consider, not a hidden restriction on seeing a quote.
From a quote to a booking.
Check the selected recovery and follow the secure payment steps in the customer app. Your confirmed booking brings the details together.
Explore your options- Review quote
- Accept
- Complete payment
- 4Booking confirmed
- Collection
- Richmond, London
- Destination
- Kingston upon Thames
- Passengers
- 2 allowed in this example
- Payment
- Simulated, not charged
A conversation with context.
Let your driver know about access, keys or the receiving garage. Keep recovery communication linked to the journey.
Explore your options- Location
- Richmond driveway
- Keys
- With Maya
- Access
- Space in front
Agree the destination
Make sure the garage or recipient can accept the vehicle.
Prepare for collection
Keep keys and relevant access information ready to share with the driver.
Follow the journey. Know the next step.
Keep an eye on driver progress and the recovery stages from collection through transport to delivery.
Explore your options
- 1Assigned
- 2Loading
- 3Transport
- 4Handover
RD02 OBFKnow the next step
Follow collection, loading, transport and delivery in your recovery.
Keep context together
Your journey details and driver messages remain connected to the booking.
A clear finish. A record to return to.
Review the completed recovery and find the booking again if you need help with the journey or its payment.
Explore your options- Collected
- Richmond, London
- Delivered
- Kingston upon Thames
- Driver
- Daniel Morgan
- Recovery and vehicle details
- Completed journey
- Related payment and support questions
Agree the destination
Make sure the garage or recipient can accept the vehicle.
Prepare for collection
Keep keys and relevant access information ready to share with the driver.
Clear details.
A considered decision.
Vehicle condition, collection access and the receiving location all help a driver understand your request.
How Quartz worksYour options.
Without the guesswork.
Compare the available quotes. Check the whole price, arrival estimate and passenger allowance before you book.
Compare recovery optionsBefore you
get started.
Who carries out the recovery?
Quartz is a marketplace connecting customers with independent recovery drivers. The driver carries out the recovery; suitable options depend on the vehicle, route, access and availability.
Can passengers travel with the vehicle?
Request one or two passengers, including the customer. Check each quote’s stated allowance and confirm arrangements with the driver. Passenger travel depends on lawful seating, insurance and safe conditions; an unspecified allowance is not a promise of a seat.
Are prices and arrival times on this page live?
No. Interface demonstrations, prices, messages and journey states are illustrative. Request your own recovery in the customer app to see available quotes. Arrival estimates are not guarantees.
Where can I get help with an existing booking?
Open the customer app with the account used to book and find your recovery. Use its driver and support contact options, keeping the recovery reference available.
Your next move.
Start with Quartz.
Independent recovery drivers. Options depend on your request and availability.