Unexpected breakdown. Compare recovery options.
See what recovery is available, compare prices and arrival estimates, and choose your next step.
Quartz is not an emergency service. If there is immediate danger, seek emergency assistance rather than waiting for a recovery quote.
Start with what you know.
You don’t need to diagnose the fault. Describe what happened and whether the vehicle starts, moves, rolls or steers.
Explore your options
“The engine does not start. The wheels roll and the steering turns.”
More than a registration
Confirm the vehicle, then tell drivers whether it starts, rolls and steers.
Keys and access
Mention missing keys, restricted entrances and anything that could affect loading.
Passenger arrangements
Request one or two passengers, including yourself. Check each quote’s allowance.
The right information
Accurate details help independent drivers assess the equipment and journey.
The right place. The useful details.
Confirm exactly where the vehicle is. Explain restricted access or known hazards so a driver can assess the approach.
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Richmond, London. Check the actual entrance, not just the street.
Driveway with space in front. Mention restrictions or known hazards.
Say if the vehicle moves or conditions change.
Accurate collection point
Check the pin and address before requesting recovery.
Explain the approach
A location pin does not explain a locked gate or restricted entrance.
Say what changed
Tell the driver if the vehicle’s position or condition changes.
No guaranteed attendance
Quotes depend on suitable driver availability at the time.
Understand the options before you book.
Compare the complete price and estimated arrival. Traffic, distance and the job itself can affect the time a driver reaches you.
Explore your optionsA complete price
Compare the total shown for your described recovery, not an advertised starting price.
Estimated, not guaranteed
Arrival estimates depend on traffic, distance and the recovery requirements.
Keep the next steps close at hand.
After booking, find the driver and recovery updates in the customer app. If no suitable quotes appear, make other appropriate arrangements.
Explore your optionsKeep context together
Your journey details and driver messages remain connected to the booking.
Updates need a connection
Location and status can be delayed when a device loses connectivity.
Clear details.
A considered decision.
Vehicle condition, collection access and the receiving location all help a driver understand your request.
How Quartz worksYour options.
Without the guesswork.
Compare the available quotes. Check the whole price, arrival estimate and passenger allowance before you book.
Compare recovery optionsBefore you
get started.
Who carries out the recovery?
Quartz is a marketplace connecting customers with independent recovery drivers. The driver carries out the recovery; suitable options depend on the vehicle, route, access and availability.
Can passengers travel with the vehicle?
Request one or two passengers, including the customer. Check each quote’s stated allowance and confirm arrangements with the driver. Passenger travel depends on lawful seating, insurance and safe conditions; an unspecified allowance is not a promise of a seat.
Are prices and arrival times on this page live?
No. Interface demonstrations, prices, messages and journey states are illustrative. Request your own recovery in the customer app to see available quotes. Arrival estimates are not guarantees.
Where can I get help with an existing booking?
Open the customer app with the account used to book and find your recovery. Use its driver and support contact options, keeping the recovery reference available.
Your next move.
Start with Quartz.
Independent recovery drivers. Options depend on your request and availability.