Contact support
The right channel.
The details that help.
Choose what you need help with and we’ll point you to the next step. For a booked recovery, keep your booking reference handy.
Start here
What needs attention?
Start with your active booking.
The app holds available driver updates and your job communication. If the issue needs Quartz support, include the booking reference when you contact us.
Helpful to have ready
- Your booking reference, if you have it
- What is happening now and what help you need
- Any relevant safety concern or change to the job
Need the support team? Email support or call 0808 502 2241.
Speak or write
Get in touch.
Have your reference ready for a booking question.
Explain the question and the help you are seeking.
General support and legal requests are handled Monday to Friday, 09:00–17:00 UK time, excluding public holidays. For an urgent issue with an active recovery, use your booking and the support channels above.
Keep the message useful.
- Include a booking reference and a concise explanation of what happened.
- Describe the outcome or assistance you need, plus any steps already taken.
- Share only relevant evidence. Avoid passwords, full card details or unnecessary personal information.
- If this is a follow-up, include the existing support reference so the conversation stays together.
Business, careers or general company enquiries?
A concern needs a review
Tell us what happened.
If you want to make a complaint about a booking, payment or recovery experience, the complaints guide explains useful evidence and what happens next.