Safety Policy

Your responsibilities

• Provide accurate locations, vehicle details, condition, access constraints and hazards.
• Keep a safe distance and follow lawful safety instructions.
• Do not request unlawful loading, overloading or unsafe passenger travel.
• Use in-platform communication and do not arrange private repeat work from a Quartz booking.
• Do not upload unlawful, abusive, malicious or irrelevant content.

Service and safety obligations

• Quote only when you have suitable equipment, lawful capacity, competence and insurance.
• Give honest ETAs, secure the vehicle correctly and comply with road, loading, health and safety law.
• Record clear pre- and post-service condition evidence when prompted and report incidents immediately.
• Do not guarantee passenger transport. Agree it separately only where seating, capacity, insurance and safety allow.
• Treat customers and the public respectfully and comply with the Driver Code and Platform Policy.

Professional service

• Treat every person respectfully, communicate honest delays and arrive prepared.
• Quote only for work you can safely, lawfully and competently complete.
• Keep trucks, equipment and required documents safe, roadworthy and current.
• Secure vehicles correctly, follow road law and report incidents immediately.
• Protect customer property and use clear before-and-after evidence when prompted.

Safety and equality

Never drive impaired, overload a truck, use unlawful equipment, use a handheld phone while driving, threaten or harass anyone, or discriminate because of a protected characteristic or any other irrelevant personal trait. Follow lawful accessibility and safeguarding needs.

Job and vehicle safety

• Read the full specification before quoting and verify lawful carrying capacity.
• Maintain your own motor insurance per truck, MOT, driving licence and public liability insurance.
• Use correct loading, restraint, lighting and roadside safety equipment.
• Do not transport passengers unless separately agreed and lawfully insured, seated and safe.
• Dash cameras are recommended where used lawfully with appropriate notice and retention.

Fair enforcement

Minor conduct issues may lead to guidance, warning or proportionate temporary restriction. Serious safety threats, violence, fraud, deliberate damage, document falsification or customer-data misuse may lead to immediate protective restriction and expedited human review. We give written reasons where lawful and a route to appeal; outcomes are based on evidence, not an automatic three-strike rule.