Recovery driver FAQs. Clear answers, next steps.

No. You operate an independent recovery business and supply the recovery service to the customer. You choose when to go online, which suitable opportunities to quote for and your quote amount. You remain responsible for your service, taxes, equipment, permissions and insurance. Legal status depends on the real relationship and mandatory law.

Maintain an approved appropriate driving licence and your own public liability insurance. Each truck needs approved motor insurance and a valid MOT where legally required. Equipment and lawful capacity must suit the work. Documents are manually reviewed; see Driver requirements for the full preparation guide.

No. Driver and truck insurance are your responsibility. Goods in Transit cover is not a Quartz platform requirement unless separately required by law for your operation. Check the cover and legal requirements applicable to your business.

Creating an account or uploading documents is not approval. Follow the app’s onboarding and compliance-review steps. Expired required documents restrict the relevant driver or truck until replacements are approved.

You do. Assess the complete job, including condition, access, route, equipment, time and lawful capacity. Offer a quote only for work you can safely and competently complete, with an honest arrival estimate.

Your accepted quote is the gross driver amount for the agreed job, subject to lawful deductions under the agreement. Quartz may include its remuneration in the customer’s total. Completed-job earnings are paid to your connected payout account, subject to account readiness and any lawful hold.

No. Customer demand, operating area, available drivers, job suitability and customer choice affect opportunities. There is no guaranteed job volume, acceptance of a quote or minimum income.

Cash and off-platform payments are prohibited. Customers pay through Quartz, which acts as your limited payment-collection agent. Use support if there is a payment problem.

Voluntary post-job tips pass 100% to you without Quartz commission, subject to unavoidable payment reversals or tax treatment required by law.

No. Choose no passengers, one passenger or two passengers in your quote. Carry passengers only where seating, insurance and safety allow. The customer’s requested count includes themselves. A mismatch is information for the customer, not a reason to hide an otherwise eligible quote. Older unspecified allowances are not consent.

Location supports suitable opportunities, arrival estimates and recovery progress while you are online or assigned to an active job. Check the app’s permissions and readiness information. Read the Privacy Notice for the collection and retention details.

Notify Quartz promptly if a genuine safety, legal, mechanical or emergency issue prevents completion. Keep the customer informed when safe and record what changed. Follow the agreement’s cancellation, evidence and review process; do not abandon a loaded vehicle.

Accounts are personal. Another person may not use your account or perform a job unless Quartz has verified and lawfully authorised that arrangement. Do not share passwords or sign-in codes.

Yes. The Driver Platform Agreement provides human-review and appeal protections. Written reasons are provided where lawful. Give support the relevant account or recovery reference, the decision and evidence you want considered. Review does not guarantee a particular outcome.