Privacy Policy

At Quartz Recovery, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our application and services. By accessing or using Quartz Recovery, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identifiable Information (PII): Name, email address, phone number, payment information, and profile details that you provide when creating an account.
• Location Information: GPS data to provide location-based services.
• Usage Information: Details about how you use our app, including your device information, IP address, browser type, operating system, and app usage statistics.

2. How We Use Your Information

Quartz Recovery may use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our services.
• Account Management: To manage your account, processed payment, and communicate with you regarding your account.
• Improvement of Services: To analyze and improve our app, services, and user experience.
• Customer Support: To respond to your requests, inquiries, and support needs.
• Marketing: To send promotional materials and updates if you have opted-in to receive them.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our services, such as payment processors and analytics services, who may have access to your data to perform tasks on our behalf.
• Compliance with Law: We may disclose your information in response to legal requests, subpoena, or government investigation, or if we believe it’s necessary to comply with applicable laws and regulations.
• Business Transfers: If Quartz Recovery is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your personal information becomes subject to a different privacy policy.

4. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

• Access and Update: You can access and update your personal information at any time through your account settings.
• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
• Delete Information: You may request to delete your personal data, subject to certain limitations under applicable law.

6. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

7. Changes to This Privacy Policy

Quartz Recovery reserves the right to update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Quartz Recovery Refund Policy

At Quartz Recovery, we strive to deliver fast and reliable vehicle recovery services. Our refund policy is designed to be transparent and fair to both our customers and drivers. Please review the following terms carefully:

• Call-Out Fees:
  ・ No Refund for Completed Call-Outs: Once a driver has been dispatched and is en route to your location, the call-out fee is non-refundable—regardless of whether you choose to proceed with the service.
  ・ Refund Eligibility: Refunds will only be issued if the issue is directly caused by Quartz Recovery (e.g., system errors or technical faults on our platform).
  ・ Customer-Related Issues: If the issue arises due to customer actions (e.g., incorrect information, no longer requiring assistance, or being unavailable), no refund will be provided.
• Driver Subscription Fees:
  ・ Non-Refundable Payments: All driver subscription fees are strictly non-refundable once paid. These fees are allocated to marketing and operational costs to support driver success on our platform.
  ・ Service Credit: In cases where a driver experiences a platform-related error, Quartz Recovery may, at its discretion, offer a one-month subscription credit.
• Late or Missed Appointments
  ・No Compensation Policy: If a driver is late or encounters issues that delay the job, no monetary compensation will be provided. The job will be rescheduled at the earliest convenience.
  
  By using Quartz Recovery services, you acknowledge and agree to the terms outlined in this refund policy. For any questions or further assistance, please contact our support team.